Hospital Emergency Action Recovery Team


The opioid epidemic is currently overwhelming Emergency Departments and devastating our communities. Unfortunately, the Emergency Department staff has seen firsthand that many of the individuals who survive an initial overdose are likely to return to the Emergency Department due to additional overdoses, and that tragically, some individuals have not survived. The H.E.A.R.T team understands that individuals with substance use disorders need our immediate attention and we are committed to ending this heartbreaking cycle. Through the H.E.A.R.T  program trained Recovery Coaches, who are people in recovery, will go to the local Emergency Departments at South Shore Hospital, Carney Hospital and Quincy Medical Center to meet with individuals within one hour of an opioid overdose to provide support and develop a recovery wellness plan.


Program Goals:

  • Reduce overdoses
  • Make an authentic connection with the recoveree
  • Provide support and resources
  • Offer hope and non-judgmental support in order to reduce the need to return to the emergency department


Who are the recovery coaches?

Recovery Coaches are individuals with lived experience who are trained through the Recovery Coach Training Academy. They are uniquely qualified to offer non-clinical support services to recoverees who are in the Emergency Department. Recovery Coaches act as recovery guides and connect the recoveree with a recovery community.


What is the role of the Recovery Coach?

A Recovery Coach will be reachable 24/7 by the hospital staff ¬†and will arrive within one hour of the hospital’s request to meet with the recoveree who was treated for an opiate overdose. Introducing the recoveree to the Recovery Coach at this critical time allows the Recovery Coach an opportunity to make a connection and develop a wellness plan. The Recovery Coach will follow-up with the recoveree within 24 hours to ensure they receive the support they will need in moving forward on their path of recovery.